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Degraded

Increased Latency

Oct 1, 2025 at 1:58am UTC
Affected services
Aerotalon v2
Dashboard
Admin API

Resolved
Oct 1, 2025 at 3:59am UTC

We've resolved the issue with increased latency across Aerotalon services. This was primarily caused by a routing fault between our Sydney API & Database services.

As a result routing began running through the US & Singapore leading to higher than expected loading times throughout Aerotalon for users in Australia. While this didn't impact any services & functionality we'll look into what we can do in the future to better mitigate against faults outside of our core network.

We’re sorry for the inconvenience and slow loading & appreciate your patience as we worked to resolve this issue.

Updated
Oct 1, 2025 at 2:43am UTC

We’ve identified the root cause as an undersea cable fault impacting the connection between our servers and our database provider. We're working with our provider to restore proper routing shortly

Created
Oct 1, 2025 at 1:58am UTC

We're seeing increased latency across services between 3 - 5 seconds. We're currently investigating